Terms of Service

The service

Faberlo provides subscription access to an AI workspace with conversations, files, tools, and isolated computing resources. We use separate workspace storage, access controls, and per-workspace computing boundaries to reduce access between customers. This architecture is what we mean when describing the workspace as private; it is not a guarantee that the service is immune from every vulnerability, attack, provider incident, or unauthorized access.

Features, models, providers, capacity, and technical limits may change as the service develops. We may replace a model or infrastructure provider, modify a feature, or discontinue a feature when reasonably necessary for security, reliability, legal compliance, provider availability, or sustainable operation.

Accounts

You must provide accurate account information, keep your credentials secure, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account. You must be legally able to enter this agreement.

Subscriptions and billing

Paid plans renew on a recurring monthly basis until cancelled. Prices and applicable storage, concurrency, automatic-task, and other plan limits are disclosed before checkout or in the service. Payments are processed by Stripe. You may cancel through the billing portal, and cancellation takes effect at the end of the paid billing period unless applicable law requires otherwise.

Fees are non-refundable except where required by law or expressly stated at purchase. Taxes may apply based on your location.

Unlimited use and fair use

When Faberlo describes a plan as unlimited, it means that the plan does not use monthly token packs or an ordinary message allowance. It does not mean unlimited simultaneous generations, storage, automated tasks, GPU capacity, bandwidth, execution time, or guaranteed immediate access. Published plan limits, reasonable request queues, fair GPU scheduling, technical safeguards, and these Terms continue to apply.

Unlimited use is intended for genuine use of your own workspace. We may delay, throttle, restrict, or suspend activity that is abusive, unlawful, automated at unreasonable scale, intended to evade limits, materially degrades the service for others, creates unusual security or cost risk, uses the service for cryptocurrency mining or unrelated infrastructure workloads, or amounts to unauthorized resale. We will use reasonable judgment and, where practicable, seek to address unusual usage before suspension unless immediate action is needed to protect the service or others.

Acceptable use

You may not use Faberlo to violate law or another person's rights; distribute malware; gain unauthorized access; interfere with the service; evade resource, security, or access controls; probe or attack systems without authorization; or generate, store, or distribute unlawful content. You may not resell or share account access unless we agree in writing.

Your content and model training

You retain ownership of content you submit. You grant WorkWave Studio LLC a limited license to host, copy, transmit, and process that content solely to operate, secure, troubleshoot, and support the service, provide features you request, enforce these Terms, and comply with law. You represent that you have the rights needed to provide the content and request its processing.

We do not use your content to train or fine-tune general-purpose AI models, and we do not authorize our AI infrastructure providers to use it for their own model training. This does not restrict transient processing required to provide requested AI output, security analysis, or the use of aggregated or de-identified operational measurements that do not reveal your content.

AI output

AI output can be inaccurate, incomplete, or similar to output provided to others. You are responsible for reviewing output before relying on or publishing it. Faberlo is not a substitute for legal, medical, financial, or other professional advice, and you must not use output as the sole basis for high-impact decisions.

Service ownership

Faberlo, its software, branding, and service content are owned by WorkWave Studio LLC or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the service while your account remains authorized.

Availability and external dependencies

We aim to operate Faberlo reliably but do not promise uninterrupted or error-free availability and do not provide a service-level agreement unless we separately agree to one in writing. Access may be delayed, degraded, or unavailable because of GPU scarcity, model or hosting provider outages, SSH tunnel or network failures, maintenance, software defects, cyberattacks, denial-of-service events, power or internet failures, legal restrictions, or other circumstances beyond our reasonable control.

We may queue work, reduce capacity, disable an affected integration, perform emergency maintenance, or temporarily suspend a feature to protect users and the service. We will make reasonable efforts to restore service, but estimated recovery times are not guarantees.

Data durability and customer responsibility

We design workspaces to persist conversations and files and may maintain backups, but Faberlo is not a guaranteed archival, backup, or disaster-recovery service. Data can be lost or become unavailable because of hardware failure, corruption, attacks, provider failure, software defects, or operational error. You are responsible for maintaining independent copies of content and output that you cannot afford to lose.

Suspension and termination

We may limit or suspend access to protect the service or another person, investigate suspected abuse or compromise, address non-payment, comply with law, respond to provider restrictions, manage an urgent capacity or security event, or enforce these Terms. When reasonably practicable, we will provide notice and an opportunity to address the issue. We may act immediately when delay could create legal, security, operational, or financial harm.

If, despite commercially reasonable efforts, we can no longer obtain sufficient GPU, model, hosting, or other essential infrastructure capacity to provide Faberlo, we may discontinue the service and terminate affected subscriptions. Where reasonably practicable, we will provide advance notice. We will stop future charges and refund prepaid fees attributable to the period after termination. Where the service remains technically available, we will provide a reasonable opportunity to retrieve Customer Content before terminating access. This does not limit any rights available under applicable mandatory law.

You may stop using Faberlo at any time. Provisions that by their nature should survive termination will continue to apply.

Disclaimers

To the maximum extent permitted by law, the service, models, output, storage, and integrations are provided on an 'as is' and 'as available' basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, availability, accuracy, and uninterrupted or error-free operation. Statements about privacy, isolation, persistence, and unlimited use describe the service design and contractual commitments in these Terms and the Privacy Policy; they are not guarantees that every attack, failure, data loss, or interruption can be prevented. Mandatory consumer warranties are not excluded.

Limitation of liability

To the maximum extent permitted by law, WorkWave Studio LLC and its members, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, business opportunity, or use, arising from or related to the service, AI output, security incidents, provider failures, or service interruption, even if advised that such damage is possible.

To the maximum extent permitted by law, our aggregate liability arising from or related to Faberlo will not exceed the amount you paid for Faberlo during the 12 months before the event giving rise to the claim. These limitations do not apply to liability that cannot legally be excluded or limited.

Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless WorkWave Studio LLC and its members, employees, contractors, and affiliates from third-party claims, damages, losses, and reasonable costs arising from your Customer Content, your unlawful or unauthorized use of Faberlo, your violation of another person's rights, or your material breach of these Terms. This obligation does not apply to the extent a claim was caused by our own unlawful conduct.

Events beyond our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, civil disorder, labor disputes, government action, utility or internet failure, widespread cyberattack, denial-of-service attack, failure of GPU, cloud, model, payment, email, or telecommunications providers, or interruption of critical supply or infrastructure. We will make reasonable efforts to reduce disruption and resume affected services.

Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Courts located in New Mexico will have jurisdiction, except where mandatory consumer law gives you the right to bring a claim elsewhere.

Changes and contact

We may update these Terms as the service changes. Material changes will apply prospectively after reasonable notice where required. Legal notices and questions about these Terms may be directed to WorkWave Studio LLC at alessio@faberlo.com.